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GENERAL QUESTIONS
What is wantITbuyIT.com?
wantITbuyIT.com is an online portal where you get all your daily IT requirement fulfilled. You can make hassle free purchase of genuine products at the most competitive prices.
What can I find here?
Be it smartphones, laptops, desktops, computer accessories, networking products or software solutions, we have almost all the IT products covered.
How do I get in touch with wantITbuyIT customer care?
If you ever feel the need to get in touch with us, there are actually multiple ways of doing so. You can use the “Contact Us” button on the website to send us a message. We will reach out to you with a response as soon as we can. What else you can do is, you can call on our “Hotline” number 22287195 or 97201346/7. The mobile number is active 24*7 so you can reach us anytime, anywhere. (You can find the hotline number on top right corner of the website.)
REGISTRATION
Is it necessary to have an account?
Nope, it’s not necessary to have an account. You can browse the website, add to wish list and place orders without having an account. However, don’t forget, there are a lot of benefits of having an account.
Do I have to register to make a purchase on wantITbuyIT.com?
No, you don’t. You can place an order without being registered. However, we always recommend that you register and have an account to make the most out of everything on the website.
ACCOUNT AND LOGIN
What should I do if I have trouble logging in?
In case you have trouble logging in, you can use the “Contact Us” button and inform us about it and we will help you get out of trouble. Note: please try the “forgot password” option once to reset it, in case the password you are entering is not the correct one.
If I don’t login, will my account get deactivated?
No, your account doesn’t get deactivated. Once an account is created, it remains in the system intact even if not logged in for a long time.
The product that I add to my wish-list, will remain in the wish-list for how long?
If you added the product in the wish-list while not logged in, it will be removed at the end of the current session. If you added the product while you were logged in, it will always remain in the wish-list, until you either make the purchase or remove it.
How do I submit my reviews for a product?
It is quite simple. You can visit the page of the product. There you’ll find a tab “REVIEWS”. Clicking on that tab will bring you a form that you can fill and submit in order to review that product.
Can I modify my delivery address? How so?
There are multiple ways for you to modify your billing address. i) If you want to change your address at the time of placing the order, you can do so while checking out. In the delivery address field, in the drop down you can choose the “new address” option and enter the address where you want the shipment to be delivered. ii) If you want to modify the address permanently in your account, you can do that by visiting your profile page. Choose the “address book” tab and then press the “change shipping address” button and then you can modify it. Note: You can add multiple shipping addresses by pressing the “Add New Address” button.
How can I change/modify the details in my profile?
You can modify your profile details by visiting the profile page. Click on the “My Account” button on the top right hand side of the website. Select the tab on the left for the information that you want to update. Don’t forget to hit the “save” button once you have finished editing.
Can I deactivate my account? How so?
There isn’t an option to delete or deactivate your account. If you wish to no longer have an account on the website, you can use the “Contact Us” button and tell us why you want to deactivate/delete your account and we will be happy to help you with it.
REWARD POINTS
What are reward points?
Reward Points is a concept where you can earn reward points by different means and can redeem it for a greater discount while shopping on our website. To know more, please visit here.
How do I check my reward points?
When you log in, on the top right side of the page, next to “My Account” is your total reward points. To know about the reward points in more detail, you can visit My Account page and select the “My Reward Points” tab.
What is a Promo code?
It is a feature where you can get additional discount on your purchase. You can use the promo code while checking out of your cart and get the extra benefits.
What is Refer and Earn?
It is our programme where you can earn rewards i) For referring any product to your Facebook, Twitter, Google Plus Accounts from our website. ii) By Inviting Your Friend to visit our website iii) If your Friend buy Products through your referral link.
ORDERS
How do I know my order is confirmed?
When you place your order and once it’s conformed, you receive an Email that you provide during checkout. It indicates that your order is confirmed.
Are all products covered under warranty?
No, not all products are covered under warranty. There are products that are not covered at all under warranty. Also, the products that are covered under warranty does not all have the same term. We recommend that you check the product specification for accurate information.
I want an item not available on the website. Can you get it for me?
Yes we can. You can submit your demand to us using the “Contact Us” button. We will review the item, if it can be arranged, we will organize the order for you and will inform you about the same as well.
PAYMENT
How do I pay for my purchase?
All orders are fulfilled by Cash on Delivery or via K-Net. When you place the order, you don’t have to pay anything. You can either pay with cash or card (K-Net) only when the product is delivered to you and is in your hands.
Are there any hidden charges?
We at wantITbuyIT.com believe in WYSIWYG (What You See Is What You Get). It also means that the price you see on the website is the price you pay. There are no hidden charges.
DELIVERY
How will the product be delivered?
We have our own delivery system. So the product will be delivered to you by one of our delivery person without any third party getting involved.
What do I do if my order package is opened or tampered?
In case you find the package opened or tampered, you can contact us on our hotline number 2228 7195 or you can drop us an e-mail on customersupport@wantitbuyit.com. Once we receive the complaint, we will resolve the matter within 48 hours of receiving the complaint. Note: The complaint must be logged within 24 hours of receiving the package.
Do I get the product replaced if it is physically damaged at the time of delivery?
Yes it will. If any physical damage appears on the product while it is delivered, it will be taken back by our delivery person. You need not worry.
Is there any installation charges?
Yes. You will have to pay additional charges for any installation that is done by our technicians.
How long will take for the delivery?
Once the order is placed, the order will be delivered within 4-6 hours or max. within one day period.
Why have I not received my order yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail informing you about the delay along with the new expected delivery date.
RETURNS
Can I return a product?
Yes you can return any product. However, there are certain guidelines that needs to be followed before we can determine whether the product is returnable or not.
How can I return a product?
In case you find the package opened or tampered, you can contact us on our hotline number 2228 7195 or you can drop us an e-mail on customersupport@wantitbuyit.com. Once we receive the complaint, we will resolve the matter within 48 hours of receiving the complaint. Note: The complaint must be logged within 24 hours of receiving the package.
Can all products be returned?
Yes, all the products can be returned. There are certain conditions though that needs to be met before we can finalize whether the product can be returned or not. For more assistance, please call out hotline on 2228 7195.
Do I have to return the free gift along with the product?
If you return a product that had a free gift with it, then the free gift also has to be returned.
Can I return part of the product?
If a product consists different parts, then a certain part of the product cannot be returned. However, if a product is purchased in parts and not as a single unit, then the part can be returned.
I used rewards points while purchasing a product.Do I get the points back if I return the product?
The reward points that were used to make a purchase will not be given back to the account if the product purchased using the points is returned.
How will I receive my refund?
The refund for a returned product is made at the time of receiving the product. For example, if a delivery person visits your property to collect the return product, then the refund will be made by the delivery person after it has been handed to him.
EXCHANGE
Can I have my product exchanged?
Yes, you can exchange any product. However, there are certain conditions that needs to be met before we can decide whether the product can be exchanged or not. Feel free to contact us on 2228 7195 to know more.
How can I get my product exchanged?
In order to get a product exchanged, you will require to speak with us. You can call us on our hotline and request an exchange and our executive will assist you get it done, as easily as possible.
What products can I exchange?
You can get any product exchanged, however, the guidelines set for the exchange policy needs to be met.
Is there any product I cannot get exchanged?
There aren’t any specific products that cannot be exchanged. As long as the guidelines are met, any product can be exchanged.